Refund policy

At Zyntar, we want you to love your purchase. If something doesn't meet your expectations, we offer refunds under the following conditions. Please read our policy carefully before making a return.

Eligibility for Refunds

• Timeframe: Requests must be submitted within 30 days of delivery.
• Product Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags and labels attached. Apparel must not show signs of wear, odors, or damage.
• Exceptions (Non-Refundable Items):
  • Final sale items (marked as such on the product page).
  • Personalized or custom-made products.
  • Underwear, swimwear, or hygiene-related items.
  • Gift cards or digital products.

Step-by-Step Return Process

1. Contact Us: Email shop@zyntarhelp.com with your order number, item details, and reason for return. Include photos if possible.
2. Approval: We'll review and approve (or deny) your request within 2 business days.
3. Return Shipping: Use the prepaid label we'll provide (for domestic returns). Customers are responsible for international return shipping unless the item is defective.
4. Ship Back: Send the package to the address we'll provide. Keep your tracking number.
5. Inspection: Once received (typically 5-7 business days), we'll inspect the items.

Refund Processing

• Refunds are issued to the original payment method within 7-10 business days after inspection.
• Original shipping fees are non-refundable; return shipping is free for approved defective items.
• Partial refunds may apply for damaged packaging.

Questions? Contact shop@zyntarhelp.com. We reserve the right to refuse refunds that don't meet these criteria.